Privacy Policy

1. Data Controller

The data controller is KnowCo Limited (Company No: 07241814).

Registered office address:
TBXH@ Sunley
4 Bedford Park
Croydon
United Kingdom
CR0 2AP

Contact for data matters: enquiries@knowco.co.uk

2. What We Collect

We collect data when you submit our contact form or browse the site. We do not directly obtain personal data from third parties.

We may process:

  • Name, e-mail address and message content submitted through our contact form.
  • Technical data such as IP address, browser type, device information and pages viewed.
  • Cookie and analytics data (only after consent).
  • Limited technical or analytics information from service providers used to operate and analyse our website.

Our website is not intended for children. We do not knowingly collect data from children.

3. How We Use Your Data

We use your data to:

  • Respond to enquiries
  • Operate and secure the website
  • Measure performance and improve content (analytics; consent-based)
  • Serving embedded content such as YouTube videos (blocked until consent).

We do not sell or trade personal data, and we do not use automated decision-making or profiling.

4. Lawful Bases

  • Contact enquiries: Legitimate interests (responding to prospective client enquiries and conducting business communications)
  • Analytics (Google Analytics): consent.
  • Embedded media (YouTube): consent.
  • LinkedIn (social media widgets and profile integration): consent.
  • Security and server logs: legitimate interests.

5. Cookies and Tracking

Non-essential cookies are disabled until you choose to allow them via the cookie banner.

You may withdraw or adjust consent at any time using the cookie settings link at the bottom of the page.

6. Marketing

Marketing: If you opt in to receive marketing communications, we will send emails about our products/services. Legal basis: consent. You may unsubscribe at any time using the link in each email.

7. Third-Party Processors

We share data only with service providers acting on our behalf:

  • Namesco (website hosting, e-mail services).
  • Google (Google Analytics).
  • YouTube (video embedding).
  • LinkedIn (social integrations, if loaded).

These parties process data under contractual safeguards.

8. International Transfers

Some services (notably Google, YouTube, and LinkedIn) may process data outside the UK/EU.

Such transfers are protected using:

  • Standard Contractual Clauses approved by the EU Commission
  • Google’s and Microsoft’s (LinkedIn) data protection frameworks
  • Additional security measures required by UK GDPR

9. Retention

  • Contact-form messages: retained for up to 12 months after the final correspondence.
  • Analytics data: retained for 26 months.
  • Server logs: retained by our hosting provider in accordance with its applicable retention policies and legal obligations.
  • Data may be held longer if legally necessary.

10. Security

We use SSL encryption, access controls and standard technical safeguards provided by Namesco to reduce the risk of unauthorised access or disclosure.

We protect your data using:

  • SSL/TLS encryption for data in transit
  • Secure hosting with Namesco (ISO 27001 certified)
  • Password-protected access controls
  • Regular security updates
  • Firewall protection

11. Your Rights

You may request:

  • access to your data
  • correction of inaccuracies
  • deletion
  • restriction of processing
  • portability (where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format)
  • objection to processing
  • withdrawal of consent at any time

To exercise any right, contact enquiries@knowco.co.uk.

We will respond to requests within one month. If your request is complex, we may extend this by up to two months and will inform you.

We may request proof of identity before processing certain requests.

12. Complaints

You may lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been compromised.

13. Updates

We may update this policy periodically. The latest version will always appear on this page.

KnowCo Limited
TBXH@ Sunley
4 Bedford Park
Croydon
United Kingdom
CR0 2AP

enquiries@knowco.co.uk